Frequently Asked Questions
I just placed an order but didn't receive anything in my mailbox? What to do?
1) First check your mailbox, including spam messages.
2) then if you have checked and have not received any messages from our company! Contact us immediately on Whatsapp or on our mailbox.
3) Once you contact us, we will send you your package including 1 month free!
What do I need to get started with AVETAN IPTV?
To start watching, you will need an IPTV subscription, a supported device, and a medium-speed internet connection. IPTV PROMAX is currently available on these compatible devices: TV box: Android boxes, MAG box… Smart TV: LG TV or Samsung Tv or TCL TV… (select models) Android smartphones or tablets Apple iPhones and iPads Apple TV (4th generation or later ) Chromecast Echo Show Fire Tablets Fire TV and Fire TV Stick Mac or PC browser Nintendo Switch Roku and Roku Stick (select models) Xbox One & Xbox 36
Can I watch local sports and news in my area?
IPTV PROMAX subscribers can watch college football matches on the channels: Amazon Prime, TELEFOOT, RMC SPORT, BEINSPORT, NBC, CBS, ABC, BTN, FOX, FS1, ESPN and other channels…. Local and national channels are available to watch live in your area.
Can I watch live TV on multiple devices at the same time?
An iptv subscription allows you to watch on 1 screen. If you want to take advantage of an iptv subscription simultaneously you will get a discount for the second subscription.
What are the payment methods?
We accept Paypal and VISA/MasterCard Credit Card payment methods… Everything is done in an ultra-secure way via our service providers.
Do we need VPN when using IPTV service?
The use of a VPN is not obligatory, but if the customer wants a secure connection with vpn he can do it on condition that he must tell us the country of vpn connection so that we can exchange the location of his subscription on our servers.
Possible to pay an iptv subscription for someone else with my card or paypal?
Yes you can do it at any time
Restart and check what does that mean?
Restart your devices and wait 30 seconds before turning them back on (set-top boxes, Android boxes, routers, cable modems, etc.) – Make sure you are using a LAN (Ethernet) cable to connect to the devices and not via Wifi.
My channels are not working?
We strive to provide you with a high level of service at deeply discounted rates. So please keep that in mind first and foremost. If a chain is broken, we will do our best to restore it to service. Please use the instructions below before reporting a channel: Turn off the device and give it a few minutes. We reboot and swap channels if needed. The channel may be coming back. Does it happen on all channels? If so, you need to check on your end. Turn off your devices and wait 30 seconds before turning them back on (set-top boxes, Android boxes, routers, cable modems). Make sure you are connecting using LAN (Ethernet) cables to the devices and not via Wifi.
What is an EPG?
EPG stands for Electronic Program Guide (or TV program) contains the list of TV programs broadcast on each channel with their schedules.
Does your IPTV service have an EPG (TV Guide)?
Yes, we have EPG for over 5000 channels for you to watch your electronic program guide.
Do you offer a trial account or a free trial account?
We offer a 24-hour package for only 1,99 euros only, the test is paid to avoid non-serious users and the spams that we receive thousands of every day.
Can I use my subscription on multiple devices?
Please note that a single subscription can be used on multiple devices, but you can only watch on one device at a time.
Do you offer adult content?
Our listings currently have adult content.
